Kaiser Permanente
Externally Referred Clients Welcome!
Kaiser subscribers can request an authorization to see a therapist outside of Kaiser. If you can get an authorization to see a Carelon Behavioral Health provider, we can help you. You will need to contact Kaiser first using this information. Once you have an authorization, you can request services from us with the form beow.
External Referrals from Kaiser
Learn how Kaiser’s External Referral process works (link).
Contact Kaiser to start the process (link).
To get a referral to an external clinician covered by your Kaiser plan:
Your first step is to call the Kaiser Permanente Northern California Mental Health External Referral Care Navigators toll-free at 1-833-392-0064. You’ll talk to someone from Kaiser to ask whether you can be referred to a Carelon Behavioral Health provider. If necessary, name Shine a Light Counseling Center as the provider, and Timothy Hartnett (director of the agency), as your (supervising) clinician. You may be asked to contact your local Kaiser mental health clinic before you are approved for a referral.
Services received through an external clinician without a referral to that specific provider are generally not covered.
Request an Appointment
To Request an Appointment at Shine a Light or NPCC, please fill out this form. We respond to inquiries Monday through Friday. All inquiries we receive on the weekends or holidays will be processed the next business day. Thank you for your patience. If you need immediate services, please call 911.
Agency Inquiries
New Office in San Francisco!
Shine a Light Counseling Center is please to merge with New Perspectives Center for Counseling. NPCC has been serving the San Francisco community for thirty years. Now NPCC is transitioning to become the San Francisco site for Shine a Light. NPCC will retain its name, character and history. For information about NPCC or counseling in San Francisco:
New Perspectives Center for Counseling (link)
Emergency Contact
Shine a Light does not provide crisis services. If you have a mental health emergency, call 988 or 911. Or click here for more Crisis Resources
Telephone Contact
You can call Shine a Light at 831-996-1222, but we encourage you to use the email forms to the left. If you call, please leave the following:
- Phone number
- Preferred location
- Best times to meet
- Issue you want help with
- What insurance you have (if any)
FAX us at: 831-417-0443
Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your therapy sessions will cost. Your fee will be set according to a sliding scale, in collaboration with your therapist, prior to your first counseling session. Total costs depend upon the number of sessions you choose to utilize.
If you have private health insurance and we are not in-network with your plan, please be aware that your costs for therapy may be less by using an in-network provider. This will depend upon your plan's deductible amounts and co-payments. In some cases, counseling at Shine a Light is less costly than using private insurance.
If you hope to use "out of network" benefits through your private insurance, please be aware that many plans will not reimburse for services provided by trainees. Please request an Associate level therapists for out-of-network billing.
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